Strategy And Service

Achieving an outstanding service level is all about priorities - and our clients are our number one.

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Bespoke service levels just for you.

We uncover and clarify our clients’ needs from day one and package a myriad of bespoke services into a single solution.

A Winning Strategy

A winning

As an independent privately-owned company, we’re able to remain agile and adapt to our clients’ changing circumstances and requirements.

Our services are purposefully configured to suit our clients’ needs, aligned to their strategic objectives, offering a uniquely tailored solution.


We’re here to
support you

Our industry experts focus on delivering an efficient and professional service.

Welcoming and approachable, our team genuinely care about your business needs and building relationships with all bookers.

Account Management

No clock-watching
account management

Our aim is to ensure the buyer, booker and traveller's needs are always met, so much so that we do not monitor the number of account management days allocated to clients.

We recognise account management activities are essential to deliver a proactive service achieving the objectives we have agreed.

Service Image

We fulfil the needs of the traveller, the booker and the buyer.

We take a consultative account management approach. Accurate communication and quick reactivity from our team of professional hotel booking management specialists ensures a smooth, no nonsense approach to your hotel booking and travel management.

Building close relationships…

  Key Offices and Locations Throughout the UK

We'll Come To You

We visit your key offices and locations throughout the UK.

  Key Stakeholders Including Bookers and Travellers

Building Better Relationships

We meet key stakeholders including bookers and travellers.

  Identify Individual Personal Preferences

We Want To Know You

Identifying your traveller's individual preferences.

   Create a Hotel and Travel Strategy Bespoke to your Needs

Best Fit Solutions

We create a hotel and travel strategy bespoke to your needs.

  Implement and Mandate your Tailored Hotel and Travel Policy

Achieve Policy Compliance

We implement and mandate your tailored hotel and travel policy.

  Analyse Data and Send you MI Reports Each Month

Management Information

We analyse data and send you monthly MI reports.

  Drive Innovation Through Continuous Development

Seeking Improvement

We drive innovation through continuous development.

  Improve Efficiencies & Cost Savings

Cost Reduction

We provide recommendations to improve efficiencies and cost savings.

Newcross Healthcare Solutions
HTS really know and understand our needs as a business… Read More
Clarion Response
...They are like an extra arm to me, as I know I can just email them across hotel accommodation and meeting requests... Read More
Lantei Compliance Services
…10% reduction in our hotel costs per person, along with a saving of around 12 hours per week… Read More
Northgate Vehicle Hire
…a fast and responsive booking solution enabling the Northgate team to travel across the UK… Read More
…Fantastic! Thank you. The conference venue change was handled perfectly. (I hope your boss knows how good you... Read More
Romec Limited
Julie was extremely helpful, knowledgeable and handled anything that we threw at her with professionalism and decorum. Read More
…Everyone on the helpdesk has been so lovely to talk to every day Read More

Get in touch with our hotel & travel experts

0845 0945 914

8.30am - 6.00pm Friday or contact us via

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