We're looking for our next employee - it could be you!
We're the UK's corporate hotel booking agent renowned for outstanding customer service. Due to significant growth during the last 5 years we’re now recruiting!
We're hiring Reservation Consultants
If you’re bright, enthusiastic, have Customer Service experience and are a great communicator we’d like to meet you!
Great rates of pay
23 Days holiday
Discounted staff rates across all hotels (including 5 star hotels!)
Opportunities for career progression
Job Aim & Main Purpose
To handle incoming enquiries for hotels and travel, within the client specific service level agreements.
Answer all incoming calls within an agreed ring time
Input enquiries into reservation system capturing all required information
Be aware of all agreed client rates
Complete booking process by reiterating booking with client, emailing hotel and client confirmation
Complete all tasks allocated by line manager
To attend internal training sessions as requested
Maintain a tidy and organised working environment at all times
Maintain a thorough understanding of UK Hotels market and competitor intelligence, in addition to attending Familarisation Trips
To assist with out of hours service
To adhere and comply with company policy
Customer Service experience / telesales
Sales environment experience
Enthusiastic & a team player
Administration, MS Word & Excel