We help SMEs, national, international companies, public sector and not for profit organisations improve their hotel & travel management.

We're Recruiting! Conference Consultant

Job Aim & Main Purpose
To handle all incoming Conference & Event enquiries for clients based on their specific service level agreements whilst exceeding client’s expectations every time.

Main responsibilities
• Answer all incoming conference and events calls within an agreed ring time
• Respond to all conference and events incoming emails within an agreed time frame
• Manage all conference enquiries from proposal stage to provisional and confirmed, ensuring all tasks are set and completed, including; delegate final numbers, itinerary changes and payment methods.
• Process bookings, amendments and cancellations ensuring all required information is captured and entered into the reservations system
• Ensure daily task list is completed and actioned
• Be aware of all agreed client service level agreements
• Complete booking process by reiterating booking with client, emailing hotel and client confirmations and facilitate contracting
• To effectively resolve conference and event customers and supplier queries, escalating where appropriate
• Be aware of and work to achieve monthly revenue targets
• Commercial awareness of business on the books, targets and need periods
• Negotiate rates, added value and enhanced commission
• Follow up for feedback on past events and future repeat meetings
• Obtain copy invoices on completion of all conference bookings and reconcile with the company’s reservation system, to ensure all commission claims are accurate.
• To attend internal and external training sessions as requested
• Maintain a tidy and organised working environment at all times
• To be aware of all industry conference promotions and increased commissions incentives and utilize these offers where relevant.
• Maintain a thorough understanding of UK Hotels market and competitor intelligence, in addition to attending Familarisation Trips
• To adhere and comply with company policy
• To assist with any other tasks which may be deemed necessary from time to time to further enhance the position of Conference Consultant in particular or the Company in general

Person Profile
• Outstanding customer service skills
• Excellent organisation and ability to prioritise
• Passionate
• Ability to work under pressure
• Enthusiastic and a motivated team player
• Flexible
• Ability to work towards targets and deadlines
• Client Relationship Management
• Supplier Relationship Management
• Strong negotiation skills

Experience required
• Minimum 1 years’ experience in the Hotel, Agency or Travel and or Events Industry
• Strong written and verbal communication skills
• Computer literacy required, with Microsoft Office experience
• Confident, clear and professional telephone manner
• Ability to work as part of a team


To apply for the role, email your CV to Jane Sprague

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